Directions

  • Inbound

    Let us be your voice. From customer service inquiries to tech and order entry support, you’ll want each and every one of your customers to experience the very highest quality customer service.

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  • Shared/Dedicated

    Select a service model that meets the needs of your business—we offer both options of outsourced customer care.

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  • Outbound

    Customized outbound support packages with significant savings for both B2B and B2C companies.

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  • IVR

    Interactive Voice Response can be a great high-impact, low-cost tool for maintaining customer satisfaction.

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Who We Serve

Financial


Financial


Banks, credit card companies, and prepaid card companies all rely on us to provide the very highest level of domestic customer care, maximizing customer retention while minimizing costs.

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Healthcare


Healthcare


With over 20 years of healthcare call center experience, we’re pros at helping healthcare organizations develop the perfect inbound and outbound plan for their goals.

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Nutraceuticals


Nutraceuticals


Since 1999, we’ve been helping our nutraceutical clients stand out in an incredibly competitive market. We offer the high-quality customer service you need to complement your products.

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Retail


Retail


We know retail. We’ve been in the business a long time, and we know what works. From e-commerce order entry processing to catalog requests to upselling and more, we've got you covered.

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Why Midco

As we have expanded our technology to provide the best service we can to our customers, Midco has expanded with us.

J&P Cycles
Client since November 1997

33 Years of Experience
88% First Call
Resolution
Midwest Workforce Midwest Workforce

Our People

Meet Us

  • Roger Nolan
  • Chris Putzier
  • Patti Hawkey
  • Terri Almer
  • Jason Berg
  • Steve Hanten
  • Chris Stevenson
  • Miranda Tiede
  • Eric Backstrom

We're here to help. Drop us a line using this simple online form, or give us a quick call at 888-327-4192.

Companies look to us to handle their customer service and support. Here are a few ways we help. fb.me/21ITxMk3E
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