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Top 5 Customer Service Complaints and How We Can Help

Top 5 Customer Service Complaints and How We Can Help

At Five Star Call Centers, we understand customer service is an integral piece to a successful business. Customer loyalty is contingent on a great customer service experience. In a Verint survey, 48% of customers would choose excellent service over price. The following are the most common customer service complaints and how we will ensure your customers receive the best customer service possible.

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How Can You Go the Extra Mile for Your Customers?

Customers are expecting more from companies than ever before. They want to know you are willing to do more to keep their business. In a survey conducted by Dimensional Research, customer service was the #1 deciding factor for keeping a client happy.

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3 Questions You May Have Before You Hire Us

When you're searching for the ideal outsourced call center partner, you're certain to have plenty of questions. After all, you're looking for someone who will actually be an extension of your brand. Customers will have contact with them day after day, so you want them to be amazing.

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How Chat Support Can Help Now

Customer service is evolving as quickly as technology is. These days, you have to be a multichannel operation to survive, and one of the essential channels you must create is live chat support. Not sure it's actually important to your customer service?

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What is the most important customer service channel?

The days of single channel customer service are long since gone. Today's best companies are expected to offer far more in the way of support, and they're expected to offer it through more than one channel. It certainly makes customer service harder than ever, but understanding which channels need optimization and which ones aren't quite as important can help.

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Providing Access To Knowledge Will Improve Customer Satisfaction

The retail industry is changing fast. More than ever before, customers want to be able to help themselves. Microsoft's 2015 Global State of Multichannel Customer Service Report suggested 90% of the 4,000 customers surveyed expected a brand or organization to offer self-service knowledge options.

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Customers Have Higher Expectations for Service

Customers Have Higher Expectations for Service

While good customer service was always a given, the expectation of better than ever customer service is certainly on the rise. Wondering what's changed? You're not alone. Much of the shift is thanks to smartphone technology and social media. Customers can obtain information in a matter of seconds these days, and when they don't get what they want instantly, they are fast to report it to anyone who will listen, which is often several hundred people online.

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When Customers Want a Quick Answer, They Call

When Customers Want a Quick Answer, They Call

You've worked hard to build a customer experience you can be proud of. Your brand has a rich story and a line of products or services your customers truly believe in. Unfortunately, the test of your brand's ability to provide real service to those customers will come, and when it does, how will they contact you? If your customers are like most, they will give you a call.

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