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Good Customer Service Increases Consumer Spending

Good Customer Service Increases Consumer Spending

Customers love to feel good about the companies they do business with. Every interaction with every person in that company leaves an impression on the customer that can determine whether or not that customer stays loyal to that brand. What many business owners don’t realize is that these interactions also affect how much money that customer will spend with the company.

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Adapting Your Customer Service Strategy for Millennials

Adapting Your Customer Service Strategy for Millennials

Each generation has its preferences when it comes to various aspects of their consumer practices. The vast group of consumers called the Millennials now comprise a quarter of the population in this country and spend more than $600 billion dollars annually with businesses they feel have treated them well.

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A Quick Look at Our History

A Quick Look at Our History

Midco Connections has been around since the 1980's, but we weren't always a full-service customer management solution. As a matter of fact, what began as a fairly simple single-service company has come a long way.

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3 Reasons to Choose Midco Now

3 Reasons to Choose Midco Now

Growing your business is the goal of any company, but there may come a time when you could use a bit of help in one area or another. We are in the business of helping companies grow by providing some extra hands to do some of the work you would otherwise have to do or hire people to do.

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The Dangers of Putting Customer on Hold

The Dangers of Putting Customer on Hold

One of your clients said it best, “hold is a very lonely place.” Addressing the customer's concern the first call and having information available to agents is vital. You need to be efficient on calls and have the systems in place so agents can avoid putting customers on hold. However, even with all this, the need to place a customer on hold is sometimes unavoidable. Here is some research and practices to consider:

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What Can We Do For Healthcare Companies Like Yours?

What Can We Do For Healthcare Companies Like Yours?

Running a company in the healthcare industry comes with its own set of challenges. Whether you’re a healthcare network, insurance company, state agency or selling consumer medical devices, we can offer you more when it comes to helping you with your patient and client support. Midco Connections is one place you can count on to offer a team of people with many abilities and expertise to put you where you want to be when it comes to being efficient, successful, personable, and committed to your patients or clients. We are as committed as you are to serving those who rely on you.

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Streamlining Order Entry

Streamlining Order Entry

Efficient order entry is a crucial foundation to maintaining business function. The longer it takes to process orders, inquires and data entry, the more time your employees are taken away from other duties and customers. This can create increased labor or outsourcing costs.

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Payment Reminders: How to Get Paid Faster

Payment Reminders: How to Get Paid Faster

Timely customer payments for services and products are necessary to a company’s financial well-being. Payments ensure cash flow and help to pay employees, to pay expenses related to doing business, and to building the company beyond its current existence. It can also be difficult to maintain customer payments and make sure customers pay on time. Here are 3 ways you can get paid faster:

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Improve Your Company’s Email Support Now

Improve Your Company’s Email Support Now

How many times have you read an email and made a mental note to get back to it later, only to have later never come? Many people can relate to having the best intentions of following up with their pressing electronic communication. Many also understand the situation of having too many emails and not enough time to handle them all.

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Last week we shared how we support Fab Furs with call center services at #OpsSummit site tours. Awesome parnter! pic.twitter.com/5MhTpjH3vE
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