Banks, credit card companies and prepaid card companies all rely on us to provide the very highest level of domestic customer care, maximizing customer retention while minimizing costs. For instance, our average handle time for a call is incredibly low, and we proudly carry an 80/30 service level (80% of calls handled within 30 seconds).
Our customer care associates are smart, friendly and expertly trained, and offer a full range of financial call center services, including providing account balances and transaction histories, setting and resetting PINs, managing payments, answering questions and assisting customers with lost or stolen cards.
We’re also PCI-DSS Level 1 Certified, which means that we meet the strict security standards, policies, and procedures necessary to safely and securely store customer and payment data.
But we’re the nation’s premier financial service call center because we offer more than just solutions for your customers. We’ll provide measurable benefits for your business as well.
Outsource your customer service to our US-based, expertly trained team and we’ll help you to:
Contact us today or give us a call at 800.774.7973 and we’ll get the ball rolling.