We work closely with our clients to develop both initial and ongoing training to ensure that the agents remain fluent on the products, services and all associated updates to the original versions. Sometimes this training can be done in simple handouts or one on one settings, other times in a classroom setting, and in some cases, the updates have been so complex to prompt our clients to visit us to conduct the updated training themselves onsite. You will find that we are extremely flexible and willing to adapt as necessary depending on each situation in order to truly be an extension of your business in order to add the most value to our partnership.
We currently provide technical support for a variety of products, including, but not limited to online voting software, online publications, shredders, laminators, air purifiers, remote residential door locks, homeschooling software and the list goes on. We also provide computer help desk services for laptops, desktops, smart phones and tablets.
Further, we provide assistance with password resets and assistance logging into and navigating through a variety of web based applications. Regardless of the product or application, we hire technical support agents that have demonstrated both the technological expertise and foundation of problem solving that stems from the ability to ask the appropriate exploratory questions required to first uncover the root problem and identify an appropriate solution
Contact us today or give us a call at 605-978-2121 and we’ll get the ball rolling.