With over 20 years of healthcare call center experience, we’re pros at helping healthcare organizations develop the perfect inbound and outbound plan for their goals.
We’re proud to be able to offer you the best customer care agents in the industry. They’ll help you strategically connect with physicians, patients, pharmacies, and consumers to build your brand, increase loyalty, and grow your revenue.
We have an exceedingly high average order value and close ratio, and can help you capitalize on your catalog and media spend with a 3% or less abandon rate.
Our team of smart, friendly, and experienced customer care experts have worked with Fortune 500 pharmaceutical manufacturers and are compliant with all HIPAA requirements and regulations. They are trained on cross-selling and upselling and focused on creating lasting relationships between your customers and your business.
In the past, healthcare organizations like yours have outsourced their customer care needs to our expert US-based team for:
• Appointment setting and scheduling
• Medical device (HME and DME) sales
• Drug and medical device launches
• Physician, pharmacist, patient, and consumer surveys
• Continuing education registration
• Healthcare plan updates
• Patient winback
The above list represents only a small sampling of the possibilities that Five Star Call Centers can offer. For more information or to schedule a tour of our facilities, please contact us or call us at 800.774.7973.