Case Studies

One of our partners in the fruit retail industry needed to adapt to changing demands of their customers and offer additional methods for customers to purchase their product. Read about how Five Star Call Centers allowed their business to boost them to the next level.

1926 Fruit Retailer needed to Catch Up With the Times


A State Department needed to increase accessibility to their customers to include 24/7, 365 days a year support. This is how we've been a valued partner with them since 2005.

State Branch Needed to Be More Accessible


A ninety-five year old global manufacturer of office products was in desperate need to improve their customer experience. Examine how much FSCC increased their average speed of answer, service level, and decrease abondonment rate. 

Manufacturing and Troubleshooting Expertise


After a century's worth of success and market leadership, a southwestern-based automobile dealership found themselves in unfamiliar territories. Their explosive growth caused their customer service to slip. FSCC surpassed the client's expections at 3 key points.

100 Year Old Car Dealership Needed to Improve Customer Service and Sales


As a life insurance company was looking to expand its employee benefit division, they were in search for a nationwide call center with a strong history of customer satisfaction, sales conversions, customer retention, and compliance. After a few years, Five Star Call Centers was honored with numerous awards from them. 

Increasing Insurance Sales and Retention Through Contact Management

5 procedures to help lower your call center cost.